Refund policy

At Perch & Palette, every item is made to order just for you. Because of the custom nature of our products, we do not accept returns or exchanges unless an item arrives damaged or defective.

 

Made-to-Order Items

Most of our products are printed and fulfilled through trusted print-on-demand partners. This means:

  • Items are created specifically for each customer at the time of purchase

  • We do not hold inventory or resell returned items

  • As a result, we are unable to offer returns or exchanges for change of mind, incorrect size selection, or buyer error

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at perchandpalette+returns@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question through our contact form.


Damaged or Defective Items


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Please follow these steps:

  1. Contact us within 15 days of receiving your order

  2. Include your order number and a clear description of the issue

  3. Attach photo proof showing the defect or damage

Once reviewed, we’ll work with our print partner to replace the item at no cost to you.

 

What’s Not Covered

We cannot offer replacements or refunds for the following:

  • Orders reported more than 15 days after delivery

  • Minor color or placement variations that are normal in custom production

  • Customer errors such as wrong size, wrong address, or typos in custom text (please double-check your details before checkout)


Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at perchandpalette+returns@gmail.com.

 

Questions?

If you’re unsure whether your situation qualifies or need help with your order, reach out to us through our contact page. We’re happy to assist.